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Customer Service


Want to see a friendly face?
We're here to help! Whether you need new service, to pay your bill, or to make changes to your water, sewer, natural gas, and trash services, our customer service specialists are here to answer your questions.

Location: First floor of Dublin City Hall at 100 S. Church Street. From the front entrance, enter the main lobby, go past the reception desk and turn to your left. Our customer service department is straight ahead.

Our drive through window is located at the side of City Hall along Academy Avenue Extension.

Hours: Monday - Friday from  8 am to 5 pm

Phone:  (478) 277-5010


Autodraft Payments

Yes! We offer autodraft with ZERO fees from your savings or checking account. Simply fill out this bank authorization form and email it with a copy of a voided check to

Paperless Billing

Sign up for our paperless billing via email too! Simply let us know by emailing You can also sign up for paperless billing in the customer service department.

Online Billing 
Yes! We offer a simple, affordable way to pay your utilities bill online. Just click here to pay your city bills online

Changes to Your Account
You can update your email, phone number, and address by emailing us at


Questions about your bill? Here's a Sample of Dublin's Bill Format

Click below for some of our most frequently asked questions.

FAQs utility billing